美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I wanted to reach out regarding an issue I'm experiencing with my recent order. Unfortunately, my package seems to be missing, and I was advised to get in touch with support to resolve this matter. I understand that these situations can happen, but I would appreciate any assistance you can provide to track down my shipment or understand the next steps I need to take. If there are any specific details you need from my side to expedite this process, please let me know. I'm eager to get this sorted out as my order is quite important to me. Looking forward to your prompt response, thanks!