美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently purchased your product and was impressed with its overall quality. However, I encountered an issue with the pump; it isn't functioning as expected. Unfortunately, I've already disposed of the original box, which prevents me from returning the item. I'm reaching out to see if it would be possible to receive a replacement pump. I really appreciate the product itself and would love to continue using it with the proper functioning pump. Thank you for considering my request!