美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently received my order of Jojoba Oil, and I'm having an issue with the pump. Unfortunately, it seems to be stuck and won't open at all, which is quite frustrating as I was looking forward to using the product. Would it be possible to have a replacement pump sent to me? I really appreciate your help with this matter, as I want to ensure I can use the product effectively. Thanks for your attention to this issue!