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I'm reaching out to discuss an issue we're encountering with one of your phone models. We've had some feedback indicating a recurring problem with the charging functionality. Specifically, users are reporting that their devices fail to charge properly or exhibit erratic behavior when plugged in. It's crucial for us to understand the root of this issue so we can provide accurate information to our customers. Could you provide any insights or technical details regarding this charging error? Are there known causes or potential fixes that we should be aware of? Furthermore, if there are any recommended troubleshooting steps for users dealing with this issue, sharing that info would be super helpful. We appreciate your assistance in resolving this as we want to ensure the best experience for our customers. Looking forward to your prompt response!