美国采购需求：荧光笔、凝胶荧光笔、闪光马克笔、白板笔、颜料眼线笔

I recently ordered a set of art pens, but unfortunately, the product I received was not in acceptable condition. One of the pens had a broken lid, and it was packaged in a bag instead of the original box shown in the photos. This makes me concerned that I may have received a returned item instead of a new one. I'd appreciate your assistance in resolving this issue, as it's disappointment to receive a damaged product. Looking forward to your prompt response.