美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently placed an order on Amazon for a product, but unfortunately, I received it without the necessary pump straw included. As a result, the pump is currently non-functional and this is quite disappointing. I had expected the product to come complete, as it's essential for its operation. Could you please provide information on how to resolve this issue? I'd like to know if there's a way to obtain the missing pump straw or if there are any alternatives available. Your prompt assistance would be greatly appreciated, as I rely on this product to work properly. Thank you!