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I'm reaching out regarding a recent purchase I made of one of your products. Unfortunately, it has not been functioning as expected. After I got it home, I noticed that it won't hold a charge at all, which has been quite disappointing. I've followed all the charging instructions, but it still remains unusable, and I feel like I've wasted my money on this. Could you please assist me in resolving this issue? I would appreciate any guidance you can provide. If possible, I'd like to discuss the next steps for either getting a replacement or a refund. You can contact me directly at 570-914-8529. Thank you for your attention to this matter.