美国采购需求：荧光笔、凝胶荧光笔、闪光马克笔、白板笔、颜料眼线笔

I hope this message finds you well. I'm following up on my previous inquiry regarding an order I placed for a 12 pack of art pens via Amazon almost a week ago. Unfortunately, the items I received were in unacceptable condition – they were either broken or dried out and, to make matters worse, they weren't even in proper packaging. It seems I may have mistakenly received someone else's returned defective product. I was hoping for a prompt resolution to this issue, as I've attached photos that demonstrate the problems I encountered, although I can't upload them here. I would appreciate your guidance on how to proceed with this matter, whether it be a replacement, refund, or any other solutions you might offer. Thanks for your attention to this issue!