美国采购需求：荧光笔、凝胶荧光笔、闪光马克笔、干擦马克笔、白板笔、颜料眼线笔

I recently purchased a set of your dry erase markers, and unfortunately, I've encountered an issue. The markers are coming out super faded and aren't functioning properly, which is surprising because I've ordered from you before through Amazon and they worked perfectly. My order number for this recent purchase is 113-5317245-5286664. I truly love your products, and I would greatly appreciate it if you could send me a replacement package. I rely on these markers for my work and personal projects, and I really want to continue enjoying their quality. Thanks for your assistance!