南非采购需求：有氧运动器材、动感单车、商用跑步机、家用椭圆机、立式健身车、踏步机

I'm reaching out regarding the connection issues I'm experiencing with my fitness device and the Kinomap app. Despite multiple attempts, I can't seem to establish a Bluetooth connection using my iPad. It appears to be unresponsive during the pairing process. I'd appreciate any guidance you can provide to troubleshoot this issue effectively. Additionally, I would like to know how to upgrade the firmware on my device. Is there a specific process I should follow, or any necessary software that I need to download? Your assistance in resolving these concerns would be greatly appreciated. Thank you!