美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently ordered your vitamin E product, and I wanted to bring an issue to your attention. It arrived today, and unfortunately, I found that the container was only half full, with oil spilled everywhere inside the package. This has caused quite a mess, and I'm concerned about the quality of the product I received. Could you please let me know what steps you can take to resolve this situation? I'm eager to hear how you can assist me with a possible replacement or a refund. Thanks for your prompt attention to this matter; I look forward to your response.