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I'd like to know more about the steps involved in placing an order for your robots. Could you provide a detailed breakdown of the ordering process? Specifically, I'm interested in understanding how I can initiate my request, the documentation or information needed, and any lead times or timelines I should be aware of. Additionally, it would be helpful to know if there are any options for customization or if there are minimum order quantities I should keep in mind. Understanding your payment terms and shipping policies would also aid in my planning. Looking forward to your insights on this!