美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I'm reaching out regarding the issue I encountered with the heavy 32 oz. bottle of almond oil I received in July. Unfortunately, the pump is not functioning properly; it feels rigid and won't twist to release the oil as intended. I'd like to avoid the hassle of returning the entire bottle, so I'm requesting a replacement pump instead. Please let me know how soon I can expect to receive the new pump. Your prompt response would be greatly appreciated, as I'd like to resolve this issue quickly. Thank you!