美国采购需求：无人机，专业级无人机

I'm experiencing issues with my drone, as it won't sync with the remote controller. I've tried multiple resets and ensured both devices are charged, but they still won't connect. I really need your support to troubleshoot this issue. Can you provide any insights or solutions to help me resolve this pairing problem? If there are any specific steps or guidelines I should follow, please let me know. I'm looking forward to your assistance in getting this fixed as soon as possible. Thanks!