美国采购需求：透明孵化器，商用孵化器，数码孵化器，鸡蛋孵化器，在线孵化器，全自动孵化器

I recently purchased an egg incubator, and unfortunately encountered a significant issue during my first use. The power supply malfunctioned midway, resulting in the loss of all 52 eggs I was incubating. This has been quite disappointing, considering the investment I made and my excitement to hatch the eggs. Given the circumstances, I would appreciate your guidance on how to proceed. Ideally, I would like to request either a full refund for the unit or a replacement if possible. Please let me know what steps I need to take to resolve this issue promptly. Thank you for your attention to this matter.