印度尼西亚采购需求：数字柜锁、指纹抽屉锁、RFID储物柜锁、安全抽屉等。

I'm reaching out regarding an issue I'm facing with my locking system. Despite entering the code accurately, I'm unable to unlock it. This has been quite frustrating, and I would really appreciate your assistance in troubleshooting this matter. The serial code located next to the locking mechanism is "50101G842369." If there are any steps or guidelines you recommend for resolving this issue, please let me know. Your expertise would be invaluable in helping me get this sorted out quickly. Thanks in advance for your help!