美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently purchased a 32 oz bottle of your EWG Verified Castor Oil, and unfortunately, I'm having a problem with the pump. It seems to be stuck and won't open despite my efforts to turn it properly. I've tried numerous times, but it just won't budge, which is quite frustrating. Given the situation, I'd like to request a replacement pump instead of going through the hassle of returning the entire product. I really appreciate your assistance with this issue, as I'd love to continue using your product without further interruptions. Thank you!