印度采购需求：电池管理系统、BMS电池、BMS模块、锂BMS、BMS锂电池、Lifepo4 BMS

I am reaching out regarding an issue we're currently facing with a specific battery management system from your product line. We've encountered a malfunction that has rendered it non-operational. We'd appreciate your guidance on potential troubleshooting steps that we can take or if there's a known resolution for this issue. Additionally, we would like to inquire about the availability of any replacement units or parts that might be needed to resolve this. If there are any specific details or diagnostics you require from our end to assist us better, please let me know. Looking forward to your prompt response so we can expedite the necessary actions. Thank you!