美国采购需求：电子、照明

I'm reaching out regarding an issue I've encountered with the smart pool timer. Recently, the device stopped responding to the app, and it was indicated that it was offline. I've checked all internet connections, and everything seems fine on that front. Additionally, when I attempted to operate the timer manually by pressing the power button, it didn't respond at all. Given these circumstances, can you help assess whether the timer is indeed malfunctioning or if the issue is solely related to internet connectivity? The timer is just a year old, so I'm hoping for a resolution. Appreciate your assistance!