美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently received an order for your castor oil product, but I encountered an issue with the pump. Specifically, the pump seems to have been incorrectly pressed into the cap, which has rendered it unusable. I would appreciate it if you could send me a replacement pump at your earliest convenience. If you need further clarification or would like to see the issue, I can provide a photo of the defect. Thank you for your attention to this matter; I'm looking forward to getting this resolved promptly.