美国采购需求：天然油、卡斯蒂利亚肥皂、护手霜、护肤品

I recently received the shipment, but noticed that the bottle of oil I ordered was missing from the package. This has caused a bit of confusion, and I would appreciate your assistance in figuring out what happened. Could you please check the order details and let me know if there was an issue with the packaging or if it was perhaps overlooked during the packing process? Looking forward to your prompt response so we can resolve this as soon as possible. Thanks!