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I've been having issues with one of your digital products. The device powers on, as the fan is operational, but the display remains completely unresponsive. I've tried troubleshooting, but unfortunately, the software doesn't seem to open at all. Could you please provide guidance on how to resolve this issue? Any insights on common fixes or if there's a possibility of needing a replacement would be greatly appreciated. Looking forward to your prompt response so I can get this sorted out soon. Thanks!