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To ensure a smooth progression in our partnership, we would greatly appreciate it if you could provide us with detailed information regarding your order fulfillment process. Specifically, we are interested in understanding how you manage orders from receipt to delivery, including any timelines or milestones we should be aware of. Additionally, tracking is essential for us to keep our clients informed. Could you share how your tracking system operates? Are there specific tools or software we should use to monitor the status of our orders? Clarity on these points will help us align our expectations and improve our collaboration. Thanks!