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I'm reaching out regarding a connectivity issue I've been experiencing with one of your products. Unfortunately, it seems that the device isn't connecting properly, and I'm continuously getting a "disconnect" message. I've tried a few troubleshooting steps on my end, but nothing seems to work so far. Could you please provide me with the correct settings or any specific instructions that might help resolve this issue? Your guidance would be greatly appreciated, as I'm eager to get everything up and running smoothly. Thank you in advance for your assistance!