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I recently experienced a serious issue with one of your vape devices—it literally went boom! I'm reaching out to get some clarity on this situation because it raised significant safety concerns for me. I'd like to understand what might have caused this failure, and if there are any recalls or warnings I should be aware of, especially since I rely on this product regularly. Additionally, I'm interested in discussing potential solutions. Are there upgraded models or replacements available that I could consider? It would be great to know your thoughts on addressing this incident and ensuring that I can continue using your products safely in the future. Looking forward to your prompt response so we can resolve this matter efficiently. Thank you!