美国采购需求：荧光笔、凝胶荧光笔、闪光马克笔、白板笔、颜料眼线笔

I've recently received a set of dry erase markers from my Amazon order, but unfortunately, five of them arrived completely dried out and unusable. This has been quite disappointing as I was really looking forward to using them for my projects. I'm wondering if there's a way to get replacements for the defective markers, or if I should initiate a return and request a refund through Amazon instead. Could you please let me know what options are available? I'm eager to resolve this issue quickly so I can get back to using the markers. Your prompt response would be greatly appreciated, as it will help me decide the best course of action moving forward. Thank you!