沙特阿拉伯采购需求：太阳能电池板、太阳能发电系统、蓄电池、太阳能逆变器、太阳能配件

I recently received a large shipment of solar panels and, unfortunately, there are several damaged units as well as some shortages. This issue is quite concerning, as it affects our operations and customer commitments. I attempted to reach out to customer service for assistance, but I haven't received any response yet. It's crucial that we address this matter urgently. Please provide guidance on how we can resolve these issues and ensure a swift replacement or compensation for the damaged and missing items. Thank you.